Opportunity: Many people do the majority of their clothes
shopping online, but the variety of things available online is constantly
growing and now includes even groceries making convenience levels at an all
time high.
The Who: The people doing the shopping
The What: They are shopping online instead of at a physical
store.
The Why: It is more convenient and many times cheaper to
shop online.
Testing the Who: Technically everyone who has access to the
Internet could have this need. Many people are already taking advantage of it
but some people still do shop at physical locations. Some of these cases are
out of preference but some are because lack of knowledge or trust for online
shopping.
Testing the What: The boundaries of online shopping are mostly
a matter of the product. Obviously someone would be more willing to buy a piece
of clothing online over a house, without ever seeing it in person. I do think
the product variation can greatly increase, though. Another boundary is
shipping times. Amazon has done a great job getting a lot of items on 2-day
shipping with Prime.
Testing the Why: The why varies from a convenience to a
potential actual need. If someone just prefers online shopping because it is
easier they are probably someone who enjoys convenience. However, I do think
there could be a need for someone who would like to buy groceries but doesn’t
own a car. It opens up opportunities to buy things that wouldn’t normally be
available to you if there isn’t a physical store in your city.
Interviews: In doing all of the interviews, it actually
seemed like most people had very similar ideas to my own. For the last two
people I interviewed I was curious as to why they thought most people were
saying very similar things. Their reasons were basically because of how much
newer generations grew up with the Internet that they know online shopping
better than in person, and in some cases it’s all they know. I did get one
different idea to my own which I thought was pretty creative. Online shopping
gives you the ability to send products to other addresses than your own. This
could allow you to simply get a gift sent directly to the person you’re giving
it to rather than having to have it shipped to you and then you ship it to
them. I think in asking a much larger pool of people there could be many more
creative ideas, but most people use it for the daily convenience factors.
Hi Shaun! I completely agree with you that the main function of online shopping is convenience. However, I definitely think that it depends on the consumer. I know personally, I prefer to try clothes on at the store so I don't have to go through the hassle of returning it if it does not fit. Grocery shopping to me should always be done in person. I can understand people that live in large cities who don't have cars benefitting the most from online shopping.
ReplyDeleteHey Shaun, I think you're right, online shopping is definitely becoming a bigger and bigger thing. Some things are still cheaper to get in store, just because they are so cheap that shipping cost is higher than the price of the item in store. Online gifts are nothing new, amazon and eBay have asked if the item is going to be a gift from the very beginning, but that doesn't make it a bad idea regardless I suppose.
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